Customer Care Engineer

Location: Hertfordshire and North London 
Salary: Competitive + Company Vehicle/Allowance + Benefits

About the Role

We are seeking a proactive and customer-focused Customer Care Engineer to join our growing team, supporting new build residential developments across Hertfordshire and North London.

This is a hands-on role where you will be responsible for carrying out remedial works and resolving customer defects in occupied homes, ensuring a high standard of finish and excellent customer satisfaction.

Key Responsibilities

• Attend occupied properties to diagnose and rectify defects in line with warranty guidelines
• Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks
• Deliver a high level of customer service when dealing with homeowners
• Manage your own workload and diary across multiple live developments
• Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works
• Maintain accurate records of works carried out and materials used
• Ensure all works are completed safely and to a high standard

About You

• Previous experience in a similar role within house building or construction is highly desirable
• Strong carpentry background preferred (first or second fix experience advantageous)
• Multi-trade skills are beneficial (e.g. plastering, decorating, basic plumbing)
• Excellent customer service and communication skills
• Ability to work independently and manage multiple tasks effectively
• Strong attention to detail and problem-solving mindset
• Full UK manual driving licence (essential)

What We Offer

• Competitive salary package
• Company van or car allowance
• Tools and equipment provided
• Opportunity to work with a growing and reputable house builder
• Supportive team environment and career progression opportunities