Full time

Customer Care Coordinator

RGB Recruitment

Exeter, Devon, EX1 1EE

£26000 - £30000 per annum

Posted: 04 September 2026 (Today)

Closing date: 04 October 2026

Ref: 60825457

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About the Role

As a Customer Care Coordinator in Exeter, you will serve as the primary contact for residents, managing queries, defects, and maintenance from first report to completion. This full-time role, offering £26,000 to £30,000 per annum, involves scheduling technician visits and arranging necessary materials. Your organisational skills will ensure property issues are resolved professionally and efficiently. Working for a respected housing organisation on the city’s outskirts, you will support communities across new-build and social housing projects. We seek a customer-focused professional who can prioritise workloads and communicate clearly, ensuring every resident receives a consistently high standard of service.

Customer Care Coordinator
Exeter outskirts
£27,000 - £30,000 DOE
Permanent

A well-respected organisation within the housing sector is looking to appoint an organised, motivated, and customer-focused individual to join its Customer Care team.
The company delivers high-quality new-build homes and works closely with the communities. you will play an important role in supporting customers and ensuring that property-related queries, defects, and maintenance issues are handled efficiently and professionally.
You will be a key point of contact for customers across both new-build and social housing and providing excellent service and coordinating works from initial contact through to resolution.
Duties will include:

Scheduling appointments for technicians and arranging materials required for works.
Coordinating repairs and maintenance across new-build and social housing properties.
Issuing quotes for works to be carried out where required.
Assessing property claims and handling warranty and defect queries.
Updating databases and maintaining accurate customer and property records.
Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
Ensuring works are progressed and completed within agreed timescales.
Providing excellent customer support and resolving queries in a professional and timely manner.
Visiting sites regualty

The ideal candidate will be:

Highly organised and focused, with excellent attention to detail.
A strong team player who is also confident working independently.
Calm, professional, and able to work effectively in a fast-paced environment.
Adaptable and comfortable managing changing priorities and deadlines.
An excellent communicator with strong customer service skills.
Ideally experienced within property, housing, construction, customer care, or a similar environment, although this is not essential.
Passionate about delivering a high standard of service to customers.

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