Customer Care Coordinator

PSR Solutions are working with a market leading client within the Civil Engineering Sector to recruit a Customer Care Coordinator to Join their team on a 12 Month Fixed Term Contracts. This role with be based in the West Midlands Region and will involve working within Residential groundworks Projects.Customer Care Coordinator Roles and ResponsibilitiesEnsure all reported defects are recorded, actioned and closed out efficiently.Accountable for defects received until the job is closed.Complete all updates provided by site teams and Customer Care operatives and action as required.Plan and coordinate works with the operational team.Accountable for the daily movement of Customer Care operatives.Maintain effective communication with customers to assist in the completion of works.Follow up works effectively to ensure closure.Communicate with the Technical team to close out drainage remedial works.Update Contract Managers weekly to ensure follow-up on live defects.Support Contract Managers with regular updates on outstanding works on live sites.Provide regular feedback and communication on ongoing jobs to relevant persons.Ensure good working relationships are created and maintained.Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors.Ensure any concerns, complaints or issues are escalated to the Customer Care Manager.Raise invoices, collate ..... full job details .....