Full time Contract

Customer Care Coordinator

Pertemps West Midlands & Worcestershire Perm Hub

Solihull, B91 3QD

£24500 - £28000 per annum

Posted: 14 September 2026 (Yesterday)

Closing date: 14 October 2026

Ref: 60895461

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About the Role

Based in Solihull, this Customer Care Coordinator post is offered by Pertemps West Midlands & Worcestershire Perm Hub as a full-time, 12-month fixed-term contract. Working Monday to Friday, 8:00am until 4:00pm, the role pays between £24,500 and £28,000 yearly, subject to experience. The appointed person acts as a central contact for customers, handling enquiries, booking remedial works, and liaising with operational colleagues and contractors to resolve matters promptly. Strong organisational and communication abilities are essential, alongside a customer-focused approach. This position suits someone who can manage aftercare support efficiently within a professional setting, ensuring every issue reaches a timely conclusion.

Customer Care Coordinator
12-Month Fixed-Term Contract
Location: Solihull (Office Based)
Hours: Monday to Friday, 8:00am - 4:00pm
Salary: £24,500 - £28,000 per annum, depending on experience
Pertemps is recruiting on behalf of a successful and growing organisation seeking a Customer Care Coordinator to join its team on a 12-month fixed-term contract.
This is an excellent opportunity for a customer-focused individual with strong organisational and communication skills to play a key role in delivering an efficient aftercare and customer support service. Acting as a central point of contact, the successful candidate will coordinate customer enquiries, arrange remedial works, liaise with operational teams and contractors, and ensure issues are resolved in a timely and professional manner.
Key Responsibilities
•    Managing customer enquiries and reported issues from initial contact through to completion.
•    Coordinating repair and remedial works with operational teams, subcontractors and site personnel.
•    Maintaining regular communication with customers, providing updates on progress and expected completion times.
•    Monitoring ongoing cases and ensuring actions are completed within agreed timescales.
•    Supporting the scheduling and allocation of field-based operatives.
•    Building and maintaining positive relationships with customers, clients and internal stakeholders.
•    Escalating complaints, concerns or complex issues to management when appropriate.
•    Producing and maintaining reports relating to outstanding works and customer service performance.
•    Assisting with invoicing and administration relating to chargeable works.
•    Liaising with commercial and operational teams to resolve queries and ensure effective service delivery.
•    Ensuring all records, systems and documentation are maintained accurately and up to date.
About You
The ideal candidate will have:
•    Previous experience within a customer service, customer care, coordination or administrative role.
•    Excellent communication skills, both written and verbal.
•    The ability to manage multiple priorities in a fast-paced environment.
•    Strong organisational skills and a proactive approach to problem-solving.
•    Experience handling customer concerns and delivering a high level of service.
•    Good IT skills, including Microsoft Word and Excel.
•    A professional and confident telephone manner.
•    The ability to remain calm and focused when dealing with challenging situations.
This role would suit a highly organised and customer-focused professional who enjoys coordinating activities, building relationships and ensuring customers receive an excellent level of service throughout their journey.