Customer Care Coordinator

The Customer Care Coordinator role in the business services industry involves delivering exceptional customer service and ensuring client satisfaction. This permanent position is ideal for an organised and motivated individual with a passion for supporting customers effectively.Client DetailsThis small sized organisation operates within the business services industry and is committed to providing outstanding service to its clients. They are known for their customer-focused approach and fostering an environment that prioritises excellence and efficiency.DescriptionRespond to customer inquiries promptly and professionally via phone, email, and other communication channels.Manage and resolve customer complaints efficiently, ensuring a high level of satisfaction.Maintain accurate records of customer interactions and transactions in the system.Coordinate with internal teams to ensure timely resolution of customer issues.Provide regular updates to customers regarding their queries or concerns.Identify opportunities to improve customer service processes and recommend enhancements.Support the team by sharing knowledge and best practices to deliver exceptional service.Contribute to achieving team targets and overall business goals.ProfileA successful Customer Care Coordinator should have:Strong communication skills, both written and verbal.Proficiency in using customer relationship management (CRM) systems.Ability to multitask and prioritise effectively in a fast-paced ..... full job details .....