Customer Care Coordinator

Manthorpe Building Products is a leading designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. About the Role To deliver a world-class customer experience with the goal of achieving 100% customer satisfaction. The role is responsible for ensuring all logistics requirements are fulfilled accurately, on time and in full, while maintaining timely completion of all associated documentation. The post holder will operate in full compliance with company policies, corporate standards and relevant legislative requirements. Key Responsibilities: Customer Service and Order Processing Handle customer enquiries via telephone and email, providing a professional and timely response. Process sales orders accurately and within agreed business KPI targets while maintaining accurate and up-to-date customer records within the CRM system. Ensure all required information is obtained for order processing, liaising with customers where details are incomplete. Customer Relationship Management Build and maintain positive relationships with customers. Investigate and resolve customer complaints and queries promptly and ..... full job details .....