Customer Care Coordinator

Role: Customer Care Co-OrdinatorLocation: SolihullSalary: Up to 28,000 p/a (dependent on experience)Additional: Pension, Life Assurance, Healthy Living Allowance and EAPJob Type: Full-time - 12-Month Fixed-Term ContractHours: Monday to Friday, 8:00am - 4:00pmThe OpportunityLinsco are delighted to be working alongside our client, a well-established civil engineering specialist, who are looking to recruit a Customer Care Co-Ordinator to join their busy team at Head Office in Solihull, on a 12-month Fixed Term Contract.This is an excellent opportunity for a professional, confident and approachable individual with a strong background in customer service and administration to join a fast-paced environment.Working closely with residents, clients, subcontractors and internal operational teams, you will be responsible for coordinating reported defects from initial receipt through to completion, ensuring works are actioned efficiently and customers are kept informed throughout the process.Key ResponsibilitiesRecord, manage and monitor customer defects from initial report through to completion.Plan and co-ordinate remedial works with the operational and technical teams.Communicate effectively with residents to arrange and support the completion of works.Follow up outstanding works to ensure defects are resolved and closed out efficiently.Liaise with technical teams regarding drainage remedial works.Provide regular updates on live and outstanding works to relevant stakeholders.Attend ..... full job details .....