Customer Care Coordinator

Involve Recruitment (Midlands) Ltd are working with a ambitious and driven National company to recruit for a Customer Service and After Sales Support to join a busy and vibrant team !

Salary - -26,000 to -30,000

Monday to Friday 9am to 5pm - based in the Staffordshire area and office based!

This role is perfect for someone who genuinely cares about the customer journey, who will ownership of customer issues and see them through to resolution, supporting customers across phone and email from order through to aftersales, repairs and warranty support.

Key Responsibilities:

• Responsible for dealing with customer enquiries
• Support customers with orders, deliveries and product related questions
• Manage aftersales issues including faults, repairs and warranty queries
• Carry out basic fault diagnosis and book engineer visits where required
• Liaise with internal teams and external partners to resolve issues
• Accurately log customer interactions on internal systems

Full product training will be providing so all you need to bring to the table is exceptional customer service, a product bases background (manufacturing / engineering) and ideally experience dealing with warranties / scheduling engineers!

We are looking for an immediate start so do not delay in applying !