Customer Care Coordinator

Customer Care Coordinator Your new company Clifton based business need a Customer Care Coordinator to join on a permanent basis.Your new role Managing customer queries received by phone or email and responding promptly in line with service level agreements.Allocating work to subcontractors and following up to ensure timely completionMonitoring outstanding remedial tasks and driving completion within a 28-day period wherever possibleProviding empathetic, professional support to customers throughout their journeyBuilding strong working relationships with internal teams and external partnersMaintaining accurate records and ensuring systems are updated at all timesSupporting the achievement of customer service KPIsAdhering to all health and safety requirementsWhat you''ll need to succeed Experience within the residential housing, construction or similar sector.Experience with public facing roles preferred.Facilities, contractor, or property coordination experience preferred.Strong written and spoken English skills.What you''ll get in return Competitive salary with annual bonusSalary sacrifice car schemeUp to 33 days annual leave plus bank holidays, rising with length of serviceTwo paid volunteering days each yearPrivate medical insurance (employee paid cover)Enhanced maternity, paternity and adoption leaveCompetitive pension schemeLife assurance at four times annual salaryShare incentive and savings schemesAccess to an employee rewards portal with a wide range of benefitsWhat ..... full job details .....