Customer Care Coordinator

Job Title: Customer Care Coordinator (Freelance) - Housebuilding Location: Warrington Contract Type: Freelance / Self-Employed Industry: Residential Housebuilding / Construction About the RoleWe are seeking an experienced Customer Care Coordinator to support our customer service operations within a busy residential housebuilding environment. Working on a freelance basis, you will act as the key point of contact for homeowners after legal completion, ensuring that any defects, queries, or concerns are managed efficiently and professionally.This role requires strong organisational skills, excellent communication, and experience coordinating subcontractors to resolve aftercare issues in new-build homes. Key ResponsibilitiesAct as the primary point of contact for homeowners regarding aftercare and defect issues.Log and manage customer queries using internal systems or spreadsheets.Coordinate and schedule subcontractors and site teams to carry out remedial works.Monitor and track defects to ensure they are completed within agreed timescales.Maintain clear communication with homeowners, providing updates on progress and resolutions.Liaise closely with site managers, construction teams, and suppliers to resolve issues effectively.Arrange and attend homeowner appointments where required.Maintain accurate records of all communications, works completed, and outstanding items.Ensure customer satisfaction is maintained while adhering to company policies and service standards. ..... full job details .....