Customer Care Coordinator

Customer Care CoordinatorLocation: Office-Based Salary: Competitive + BenefitsWe are working with a highly regarded UK housebuilder known for delivering quality homes and creating sustainable communities across the country. Due to continued growth, they are looking to appoint a Customer Care Coordinator to join their established customer service team.This is an excellent opportunity to join a business with a strong reputation for customer satisfaction, employee development, and long-term career progression.The RoleAs Customer Care Coordinator, you will play a key role in delivering an exceptional aftercare experience to homeowners. Acting as the first point of contact for customers, you will coordinate remedial works, liaise with subcontractors, and ensure all issues are resolved efficiently and professionally.Key ResponsibilitiesManaging customer queries via phone and emailCoordinating maintenance and remedial appointmentsLiaising with site teams, contractors, and suppliersUpdating internal systems and maintaining accurate recordsMonitoring outstanding works to ensure timely completionDelivering high levels of customer service throughout the customer journeySupporting the wider customer care team with administrative dutiesAbout YouPrevious experience within customer service, scheduling, or coordinationExperience within housebuilding, construction, property, or maintenance is desirableStrong communication and organisational skillsAbility to manage multiple tasks in a ..... full job details .....