Customer Care Coordinator

Customer Care Coordinator Location: Theale, Berkshire Salary: Negotiable Permanent Hours: 37.5 Hrs Monday - Friday You will be required to work shifts Monday- Friday between 8-6PM so 8-4/9-5/10-6 this would be on a rota basis. Please only apply if you are flexible regarding hours of work. This fantastic client is recruiting for a Customer Service Coordinator on a permanent basis based in their busy Theale office. This organisation works within the healthcare industry and are a leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. After training you will have the option to work from home 2 days per week at your managers discretion. Our client is seeking a candidate with proven office based customer service skills. For this role you will need excellent IT skills, strong administration and both verbal and written communication skills. As a Customer Care Coordinator, you will be responsible for: Providing outstanding customer service to improve satisfaction and nature client relationships. Operate with self-awareness inspiring a culture of continuous improvement. Place customers at the centre of everything you do, understanding their wants and needs. Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service. Handling inbound telephone calls promptly. Proactively resolving customer enquiries. Producing quotations and estimates. Processing purchase orders. ..... full job details .....