Customer Care Coordinator (Complaints Handling)

Customer Care Manager / Assistant Customer Care Manager (Complaints Handling)Location: Warwick (CV34) Contract: Fixed Term (6-9 months) or Permanent Working Pattern: Full-time, Hybrid (4 office / 1 WFH)Salary:Customer Care Manager: 30,308Assistant Customer Care Manager: 27,810The RoleJoin a growing Customer Outcomes team, handling and resolving customer complaints while delivering fair and positive customer outcomes. Depending on experience, candidates will be considered at Manager or Assistant level.Key ResponsibilitiesManage complaints from receipt through to resolution.Investigate issues, gather evidence and maintain accurate records.Handle customer calls, emails and correspondence professionally and empathetically.Draft complaint responses and final outcome letters.Ensure compliance with regulatory requirements and service standards.Use approved AI tools to support case reviews and correspondence.Identify trends and support continuous improvement initiatives.What We''re Looking ForEssential:Experience in customer service, complaints handling, administration or customer support.Excellent communication and organisational skills.Strong attention to detail and problem-solving ability.Confident using Microsoft Office and CRM systems.Ability to manage challenging situations professionally.Desirable:Complaints handling experience.Experience in a regulated environment.Insurance, financial services or similar customer-focused industry experience.Investigation and ..... full job details .....