Customer Care Coordinator

Customer Care Coordinator Cheshunt Up to £35k plus bonus About the company:We are working with a growing SME residential developer that specialises in delivering high-quality, sustainable zero bills homes. Due to continued growth, they are looking to appoint a Customer Care Coordinator to join the team covering sites in Essex and Hertfordshire. This is an excellent opportunity to join a forward-thinking developer with a strong focus on sustainability, innovation and quality.About the opportunity: As Customer Care Coordinator, you ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You''ll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations. Key Responsibilities Log, track, and manage customer care queries and defects via CRM systems Liaise with homeowners, contractors, and internal teams to schedule and follow up on works Provide timely updates to customers and maintain clear, professional communication Ensure all remedial works are carried out within agreed timeframes Support the Customer Care Manager with reports, documentation, and homeowner feedback Maintain accurate records and help drive continuous improvement in service delivery About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. ..... full job details .....