Customer Care Coordinator

Customer Care Coordinator Location: Lancashire Salary: 25,000 - 28,000 (depending on experience)We are currently working with a client who is seeking a Customer Care Coordinator to join their growing team. This is an excellent opportunity for someone with a background in customer service or coordination who is looking to work in a dynamic and supportive environment. The role reports directly to the Customer Care Manager.The Role: The Customer Care Coordinator will be responsible for managing communication between homeowners, site managers, maintenance operatives, and subcontractors. The successful candidate will play a key role in ensuring customer issues are captured, logged accurately, and resolved efficiently.Key Responsibilities:Act as the main point of contact for homeowners requiring post-completion supportRespond to customer queries and reported defects in a timely, professional manner, in line with company policies and proceduresLiaise with internal departments such as Construction, Sales, Surveying, and Technical to ensure consistent and effective communicationLog and track customer issues using internal systemsIssue and monitor work orders to operatives and subcontractors through to completionMaintain compliance with the company''s Health, Safety and Environmental policiesPerform general administrative duties as neededCandidate Requirements:Previous experience in customer service or coordination, ideally in a fast-paced environmentBackground in the housing or ..... full job details .....