Customer Care Coordinator

Customer Care Coordinator £30-35,000 25 days leave + bank holidays Flexible working hours available Will consider full or part time (minimum 3 days per week) A leading interior finishing contractor in Milton Keynes is seeking Customer Care Coordinator to streamline their processes. They specialise in high-quality dry lining and partitioning for developers and are known for their strong reputation and established relationships. You will enjoy working from privately owned offices, with an experienced, close-knit team. The MD is supportive and values employee well-being and staff retention is excellent. The role - Customer Care Coordinator As the Customer Care Coordinator, you will primarily be responsible for managing customer interactions and ensuring a high level of service throughout the process. Duties will include Communication - Acting as the main point of contact for customers, communicating effectively to address inquiries, concerns, and provide updates on project status. Appointment Management - Schedule and coordinate appointments, ensuring that customer needs are met promptly. Issue Resolution - Addressing any issues or complaints that arise during or after the project completion, ensuring customer satisfaction. Documentation - Maintaining accurate records of customer interactions, inquiries, and issues, you will be sending variation orders, booking the work in, and generating invoices for chargeable services. Collaboration - Working closely with the ..... full job details .....