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Permanent

Customer Care Co-ordinator - Housing

Warrington
money-bag £27000 - £28000/annum + Benefits
Posted 2 days ago

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Warrington-office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What''s in it for you?

  • Basic salary of up to -28,000 (D.O.E)
  • 26 days annual leave + bank holidays
  • Enhanced company pension contribution
  • Bonus potential

What are we looking for?

  • Experience working in a customer services role, ideally within the new build housing or property sectors.
  • Ability to provide concise and accurate written or numerical reports when required
  • Confident communicator both verbally and written
  • Good computer skills (especially Word-and Excel)

Key Responsibilities:

  • Manage all communication and administration related to Customer Care.
  • Resolve validated complaints efficiently, seeking direction when necessary.
  • Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
  • Update and maintain defect records accurately.
  • Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
  • Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW!

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