Customer Care Associate

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, temporary basis, located in Lowestoft. Main Responsibilities: The first point of contact for customers, ensuring they receive world-class service. Handling sales orders, manage delivery requirements, resolve technical queries, and support our sales team. Keep up to date with product information and use a CRM system to add critical data. Process and input orders by email and telephone. General office administration (scanning, archiving, filing etc). Person Specification: Strong business and commercial skills in a customer service environment. GCSEs (grade C or above in English and Maths). UK internal account management experience. Proficient with Microsoft programs and CRM systems. Excellent communication skills. Customer-focused mindset Ability to multitask. Working Hours: Part-time, 22.5 hours per week. Wednesday Friday Two week rotation, Week 1: 9:30-17:30 and Week 2: 8:00-16:00. Working Benefits: 25 days annual leave plus bank holidays. Employee Benefits Hub. Pension scheme. Life Assurance. Occupational Health. ..... full job details .....