Customer Care Assistant

Customer Care Assistant Harlow £24,500 Hybrid Working (3 Days Office / 2 Days Home) Looking for your first step into an office-based career? This is a fantastic opportunity for someone with customer service experience to join a successful organisation offering full training, hybrid working and excellent benefits. As a Customer Care Assistant, you will support customers by phone and live chat, helping with enquiries, resolving issues and ensuring a great customer experience. What''s in it for you? Hybrid working 25 days holiday plus bank holidays Private Medical Insurance Enhanced pension scheme Death in Service benefit Charity volunteering day Additional employee benefits What you''ll be doing Handling customer enquiries via phone and live chat Resolving queries and escalating when needed Updating customer records Providing information and support to customers, contractors and suppliers Maintaining accurate records on internal systems What we''re looking for Previous customer service experience Confident communication skills Good attention to detail Basic Microsoft Office and IT skills Positive, professional attitude Perfect for someone looking to move from retail, hospitality or customer service into a professional office environment. Apply today to start building your long-term career. ..... full job details .....