Customer Care and Quality Specialist Team Leader

Location: Hybrid/Islington, London or Manchester Salary: London - £37,854 - £52,051 per annum / National - £34,869 - £47,945 per annum Hours: 36 per week Contract Type: Permanent Are you a natural leader with a passion for delivering outstanding customer service? We''re seeking a Customer Care and Quality Specialist Team Leader with demonstrable experience managing new home defects within a large House Builder or Housing Association. You''ll guide and develop a team of Customer Care and Quality Executives to ensure that every customer receives the best service throughout reporting and rectification of their new home defects. In this operational role, you''ll play a crucial part in helping us achieve our mission: ensuring that any defects in our customers'' new homes are resolved promptly and handled with care, professionalism, and empathy. You''ll be at the heart of our customer care operation, supervising the team''s day-to-day performance, ensuring that processes are followed, and maintaining consistently high service levels. You''ll monitor and enhance the use of our CRM system, using your existing knowledge, and ensure that objectives related to productivity and turnaround times are met. This role is not just about oversight; it''s about leading by example, motivating your team, and empowering them to take pride and ownership in their work. We''re looking for someone who thrives on bringing out the best in others and has proven experience in leading and developing ..... full job details .....