Customer Care and Quality Executive

Customer Care and Quality ExecutiveLocation: Croydon (until January) 3 days in the office/2 days remote, and then from January either Lewisham, Corsica Street, Camden, or London Bridge (TBC) 1 day a week/4 days at homeJob Type: Temporary 6 monthsSalary: 18.02 per hour PAYE or 24.11 per hour UmbrellaReed is recruiting on behalf of a client for a Customer Care and Quality Executive. This role is essential for delivering exceptional customer care to clients once they have moved into their new homes. The position involves operational tasks within the Customer Care and Quality team, focusing on addressing customer defects during the Defect Liability Period/warranty for their new home in a timely and professional manner.Day-to-day of the role:Provide high-quality service to customers by addressing their concerns, Right to Repairs, or defects, ensuring satisfaction.Schedule follow-up actions and enter relevant information into the CRM system after each customer contact.Provide detailed information about defects and concerns, addressing customer questions related to their new home.Respond to both basic and advanced customer issues related to defects, concerns, or complaints, escalating as appropriate.Resolve operational issues and questions as they arise, supporting others in delivering their duties.Make calls to allocated customers to maintain and strengthen existing relationships, acting as a first point of contact for resolving queries and complaints.Answer telephone calls and ..... full job details .....