https://jobs.co.uk/job/customer-care-and-complaints-officer-room-at-the-top-recruitment--800439e9-7bb9-4f02-93ac-04d590a07b54 RSS feed for Customer Care and Complaints Officer at Room At The Top Recruitment. en-gb Sat, 27 Jun 2026 22:28:26 GMT https://jobs.co.uk/job/customer-care-and-complaints-officer-room-at-the-top-recruitment--800439e9-7bb9-4f02-93ac-04d590a07b54 https://jobs.co.uk/job/customer-care-and-complaints-officer-room-at-the-top-recruitment--800439e9-7bb9-4f02-93ac-04d590a07b54 Sat, 27 Jun 2026 11:52:06 GMT Location: Waltham Abbey | Salary: 30000.00-30000.00 Annual | Type: Permanent | We are recruiting a professional and highly organised Customer Care and Complaints Officer to join a busy and supportive team in Waltham Abbey. This is a hybrid role working 3 days in the office and 2 days from home, offering 30-37.5 hours per week, Monday to Friday with flexible start and finish times. The salary on offer is £30,000 - £32,000 FTE, depending on experience.In this role, you will be responsible for managing customer enquiries and complaints from initial contact through to resolution, ensuring a high standard of customer service, professionalism and compliance at all times.Key Responsibilities:Handle customer enquiries and complaints via email and telephone.Investigate and resolve complaints in line with company procedures and regulatory requirements.Draft clear, accurate, and professional written responses.Manage escalated and complex cases, liaising with internal and external stakeholders where required.Maintain accurate records and case notes on internal systems.Support continuous improvement of complaint handling processes.About You:Previous experience in complaints handling, customer care, mediation or a similar role.Excellent written and verbal communication ski... Permanent