https://jobs.co.uk/job/customer-care-agent-pertemps-thames-water--a24707ee-86bb-4192-8745-5f505a96fb2e RSS feed for Customer Care Agent at Pertemps Thames Water. en-gb Thu, 24 Sep 2026 21:06:14 GMT https://jobs.co.uk/job/customer-care-agent-pertemps-thames-water--a24707ee-86bb-4192-8745-5f505a96fb2e https://jobs.co.uk/job/customer-care-agent-pertemps-thames-water--a24707ee-86bb-4192-8745-5f505a96fb2e Thu, 24 Sep 2026 12:14:09 GMT Location: Reading | Salary: Offering between £26,000 to £34,000 per annum depending on skills and experience | Type: Full time | Do you enjoy helping customers, keeping people informed and staying calm when things move quickly? As a Customer Care Agent, you’ll play an important part in supporting our customers during incidents and events, making sure they receive clear, timely information when they need it most. What you’ll be doing as a Customer Care Agent As a Customer Care Agent, you’ll be a key point of contact during incidents and operational events. You’ll help coordinate communications, support priority customers and make sure important updates reach the right people. Creating and updating event bulletins to keep teams informed.  Contacting priority service customers to provide updates about outages and alternative water supplies. Supporting the Operations Contact Centre with clear information about repairs, incidents and progress. Working with internal teams and external stakeholders, including emergency services, Transport for London, the Environment Agency and local authorities. Monitoring any changes in service and escalating issues when additional support or action is needed. Using information and data to identify trends and support appropriate actions. Base location: Kemble Court, Re... Full time