Customer Care Advisor

Hybrid Customer Care Advisor Manchester City Centre 28,000Monday-Friday 9am-5pm Hybrid - 2/3 days office-basedWe''re currently recruiting for an exciting opportunity with a fast-growing fashion and e-commerce brand that is continuing to scale.They''re looking for an experienced Customer Care Advisor to join their growing team and play a key role in delivering an exceptional customer experience. This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems and being part of a fast-paced, ambitious business.You''ll be responsible for managing customer enquiries across the full online purchasing journey, from initial queries through to delivery, returns and aftercare. You''ll also have the opportunity to contribute ideas and help improve customer service processes as the business continues to grow.Key ResponsibilitiesManage customer enquiries via email in a professional, friendly and timely mannerHandle refunds, returns and exchanges efficiently and accuratelyResolve customer complaints with empathy and a solution-focused approachRespond to delivery, order tracking and product enquiriesSupport customers throughout their complete online purchasing journeyDeliver a consistently positive and personalised customer experienceHelp maintain and improve customer satisfaction and Trustpilot ratingsLiaise with internal teams, warehouses and couriers to resolve customer issues quicklyAccurately update customer records and information across internal ..... full job details .....