https://jobs.co.uk/job/customer-care-advisor-zachary-daniels-recruitment--b47ba576-2738-4969-94e7-a02471e97206 RSS feed for Customer Care Advisor at Zachary Daniels Recruitment. en-gb Tue, 26 May 2026 01:24:40 GMT https://jobs.co.uk/job/customer-care-advisor-zachary-daniels-recruitment--b47ba576-2738-4969-94e7-a02471e97206 https://jobs.co.uk/job/customer-care-advisor-zachary-daniels-recruitment--b47ba576-2738-4969-94e7-a02471e97206 Mon, 11 May 2026 23:00:00 GMT Location: Manchester | Salary: £30000/annum Benefits | Type: Permanent | Customer Care Advisor | Manchester City Centre | -30,000 Hours: Monday - Friday, 9am - 5pm Hybrid Working - 2 days office based, 3 days from home We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews. Customer Care Advisor Key Responsibilities: Managing all customer email enquiries in a professional and timely manner Handling refunds, returns and exchanges efficiently Resolving customer complaints with empathy and a solution-focused approach Responding to delivery and order tracking enquiries Supporting customers throughout their full online purchasing journey Maintaining and improving customer satisfaction and Trustpilot ratings Liaising with internal teams and couriers to resolve customer issues quickly Updating customer records accurately across internal systems Identifying recurring ... Permanent