https://jobs.co.uk/job/customer-care-advisor-svc-technical--7af32f19-f748-488a-aafb-a65f18b0753c RSS feed for Customer Care Advisor at SVC Technical. en-gb Wed, 21 Oct 2026 03:15:49 GMT https://jobs.co.uk/job/customer-care-advisor-svc-technical--7af32f19-f748-488a-aafb-a65f18b0753c https://jobs.co.uk/job/customer-care-advisor-svc-technical--7af32f19-f748-488a-aafb-a65f18b0753c Fri, 16 Oct 2026 11:53:49 GMT Location: Hertfordshire | Salary: 26000.00-26000.00 Annual | Type: Permanent | The Customer Care Advisor is responsible for addressing and resolving customer queries with a focus on accuracy, completeness, and compliance. The primary purpose is to ensure the delivery of excellent customer service over the phone and in writing, by resolving issues and actively contributing to enhance customer satisfaction. This role involves managing and overseeing customer accounts, handling billing, metering data, account-related queries, as well as collaborating with other departments to improve processes and address customer concerns. The Customer Care Adviser plays a key role in maintaining high service standards, positive relationships with customers to promote loyalty and satisfaction. Experience: Previous office experience Previous experience working for service provider in customer facing role. Previous finance / utilities experience Skills and Knowledge: Excellent communication skills Excellent telephone manner Problem solving and decision-making skills. Excellent organisational skills Good general IT skills (Microsoft Excel/Word/Outlook) Excellent numeracy/literacy skills Ability to multitask in high pressured environment Excellent customer service ethos Good att... Permanent