https://jobs.co.uk/job/customer-care-advisor-reed--bb03be83-c32d-49a7-9e8a-abb575368d8e RSS feed for Customer Care Advisor at Reed. en-gb Fri, 12 Jun 2026 16:47:08 GMT https://jobs.co.uk/job/customer-care-advisor-reed--bb03be83-c32d-49a7-9e8a-abb575368d8e https://jobs.co.uk/job/customer-care-advisor-reed--bb03be83-c32d-49a7-9e8a-abb575368d8e Fri, 12 Jun 2026 11:52:37 GMT Location: Southampton | Salary: 28000.00-28000.00 Annual | Type: Permanent | Job Title: Customer Service AdvisorLocation: SouthamptonSalary: Up to £30k per annumHours: Full Time (Monday to Friday)Job OverviewThe successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction.Key ResponsibilitiesHandle customer enquiries via phone, email, live chat, or face-to-faceProvide accurate information about products, services, and processesResolve customer issues and complaints in a professional and timely mannerProcess orders, returns, and account updates accuratelyMaintain up-to-date and detailed customer recordsMeet individual and team performance targetsEscalate complex issues to the appropriate department when requiredFollow company policies, procedures, and data protection guidelinesKey Skills and ExperiencePrevious experience in a customer service or contact centre role (desirable but not essential)Excellent verbal and written communication skillsStrong listening and problem-solving abilitiesAbility to remain calm and professional under pressureConfident using computer systems and CRM softwareA positive, can-do attitude and strong work ethicPer... Permanent