https://jobs.co.uk/job/customer-care-advisor-reed--2a1f8b88-86e2-4f08-aad5-5833ba9acc20 RSS feed for Customer Care Advisor at Reed. en-gb Fri, 12 Jun 2026 17:45:14 GMT https://jobs.co.uk/job/customer-care-advisor-reed--2a1f8b88-86e2-4f08-aad5-5833ba9acc20 https://jobs.co.uk/job/customer-care-advisor-reed--2a1f8b88-86e2-4f08-aad5-5833ba9acc20 Fri, 12 Jun 2026 11:52:08 GMT Location: Ringwood | Salary: 29710.00-29710.00 Annual | Type: Permanent | Customer Care CoordinatorLocation: RingwoodJob Type: Full-time - 35 hours a weekContract type: Fix Term Contract 12 monthsSalary: £29,710An exciting opportunity has arisen to join one of the UK''s largest house builders. We are looking for a Customer Care Coordinator to join our dedicated Customer Care team. This role is pivotal in delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy.Day-to-day of the role:Positively contribute to the level of service delivered to our customers, ensuring alignment with industry standards and expectations.Contact customers during their warranty period to check satisfaction and provide updates on reported issues.Respond to customer emails professionally and within agreed service level agreements (SLAs).Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours.Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems.Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments.C... Permanent