Customer Care Advisor

Customer Care CoordinatorLocation: RingwoodJob Type: Full-time - 35 hours a weekContract type: Fix Term Contract 12 monthsSalary: £29,710An exciting opportunity has arisen to join one of the UK''s largest house builders. We are looking for a Customer Care Coordinator to join our dedicated Customer Care team. This role is pivotal in delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy.Day-to-day of the role:Positively contribute to the level of service delivered to our customers, ensuring alignment with industry standards and expectations.Contact customers during their warranty period to check satisfaction and provide updates on reported issues.Respond to customer emails professionally and within agreed service level agreements (SLAs).Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours.Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems.Build strong rapport with customers through courtesy calls, home visits, and drop-in sessions at designated developments.Champion customer satisfaction surveys through positive engagement throughout the customer journey.Liaise with subcontractors to ensure timely and effective defect resolution.Identify and report subcontractor performance concerns to uphold standards and support cost recovery.Coordinate with the ..... full job details .....