Customer Care Advisor

Customer Care AdvisorMuntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers, to start ups, and small independent craft brewers and distillers you''re likely to have tasted our products already, without even knowing it!We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business. We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients.Customer Care AdvisorWe are looking for a Customer Care Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.In this role, you will:Manage and maintain the Muntons Complaints Management SystemEnsure complaint investigations are completed swiftly and that root causes are identifiedMonitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actionsContribute to promoting a strong Behavioural Food Safety Culture, ..... full job details .....