https://jobs.co.uk/job/customer-care-advisor-pontoon--2e6cc555-ebee-40b8-8272-e9c4d97e1bbb RSS feed for Customer Care Advisor at Pontoon. en-gb Tue, 25 Aug 2026 18:37:17 GMT https://jobs.co.uk/job/customer-care-advisor-pontoon--2e6cc555-ebee-40b8-8272-e9c4d97e1bbb https://jobs.co.uk/job/customer-care-advisor-pontoon--2e6cc555-ebee-40b8-8272-e9c4d97e1bbb Tue, 25 Aug 2026 11:55:09 GMT Location: Chester | Salary: 10000-500000 Hourly | Type: Permanent | Customer Service Advisor Chester Business Park £14.40 per hour 9-Month Temporary Contract Start Date: 21st September 2026 Working Hours Monday to Friday, shifts between 8am-6pm 1 Saturday in 4 (9am-4pm) with a day off in lieu Office-based for the first 6 months, then up to 3 days working from home (subject to eligibility) About the Role Join Lloyds Banking Group''s Homes Operations Mortgages Team and help support customers on their homeownership journey. You''ll be the first point of contact for mortgage brokers and advisors, handling incoming calls, resolving queries, and delivering outstanding customer service. What You''ll Do Support customers with mortgage-related queries Provide accurate information and resolutions over the phone Follow compliance and security procedures Deliver excellent customer service, including supporting vulnerable customers Maintain customer records and correspondence What We''re Looking For Strong customer service and communication skills Ability to work in a fast-paced environment Curious, proactive mindset with a focus on continuous improvement Adaptable and eager to learn new skills Benefits Weekly pay Free on-site parking and EV charging Fre... Permanent