Customer Care Advisor (Insurance)

Contact Tina Young Customer Care Advisor - Full Time Coleraine Riada Resourcing is recruiting on behalf of a rapidly growing organisation within the insurance and technology sector. As part of their continued success, an opportunity has arisen for a Customer Care Advisor to join a dedicated customer experience team. This is an excellent opportunity for a positive, solutions-driven individual who enjoys building relationships and delivering outstanding customer experiences. About the role: £25,662.83 per annum Monday - Friday, 9.00 am - 5.00 pm 37.5 hours per week Hybrid working available following completion of training period 30 days annual leave, including designated bank holiday closures Employee discount scheme Permanent What will you be doing in this role: Investigate and respond to customer complaints in a timely and professional manner. Handle incoming and outgoing customer calls. Manage customer correspondence via email and written communication. Respond to online reviews and social media interactions. Process and respond to data access requests. Liaise with internal departments to resolve customer issues effectively. Maintain accurate records and update internal systems. Ensure all customer interactions are handled in line with regulatory requirements and company procedures. Monitor and action internal diary requests and cancellation-related enquiries. Criteria: Minimum of 2 GCSEs at Grade C or above (or equivalent), including English Language and a ..... full job details .....