Customer Care Advisor

In your role as a Customer Care Advisor you will take ownership of customer complaints and ensure successful resolutions for both the customer and the business. You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information. Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership. You will provide clear, professional written communication and regular updates to customers and internal stakeholders. Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times. You contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team. Requirements: Level 3 qualification in Customer Service is preferable GCSE grade 4 in English and Maths (or equivalent) is essential Previous experience in customer service or complaint resolution, ideally within a fast-paced environment Excellent written and verbal communication skills Strong attention to detail Proficiency in Microsoft applications and web-based tools ..... full job details .....