Customer Care Advisor - DUTCH

Dutch-Speaking Inbound Sales & Customer Service Agent

Location: Hybrid - Head Office in Canary Wharf, London
Salary: -12.30 per hour + Benefits
Commission: Uncapped structure, rewarded monthly for sales results.
Hours: 37.5 hours per week on a rolling rota.

About the Role

We''re seeking enthusiastic Dutch-speaking professionals to join our client''s team - you''ll help customers book their dream vacations, offering exceptional service while driving sales.

You''ll handle inbound calls in Dutch and English, answering queries, upselling packages, and providing solutions to ensure every customer interaction exceeds expectations.

Key Responsibilities

• Sales & Service: Handle incoming calls, explore customer needs, and recommend suitable holiday packages.
• Service Requests: Use client applications to manage cancellations, modifications, and confirmations.
• Upselling: Suggest additional products, services, and extended stays to enhance customer experiences.

What We''re Looking For

• Fluency in Dutch and English (written & spoken).
• Professionalism, resilience, and attention to detail.
• Strong multitasking and communication skills.
• Previous experience in customer service or sales (Essential).

Perks & Benefits

• Training: Comprehensive onboarding in product knowledge, sales, and customer service.
• Health & Wellbeing:
• BUPA Life Insurance
• Eye test vouchers
• Discounts & Incentives:
• Corporate discounts on gym memberships, dining, and hairdressing
• Campaign-specific rewards, prizes, and perks
• Holidays:
• 20 days annual leave (+1 extra day/year of service, up to 5)

Apply now!

INDCP