Customer Care Advisor

Job Title: Customer Care Advisor

Location: Aylesbury, Office based

Contract Details: Fixed Term Contract (18 Months)

Hours: Monday - Friday, 9am - 5:30pm (1 hour lunch break)

Salary: From -24,000 per annum

Benefits & Perks:

• 20 days plus bank holidays (1 additional day for each year of service)
• Options to buy and sell holiday post-probation
• Competitive Pension Plan
• Discount Scheme
• Free Onsite Parking
• Casual Dress Code
• Enjoy a fun and friendly workplace that encourages creativity and teamwork

Responsibilities:

• Be the friendly voice answering customer queries via phone, email, and live chat
• Place orders and resolve related enquiries efficiently
• Liaise with suppliers to keep customers informed about orders and products
• Update website content to ensure it reflects the latest offerings
• Support the sales team in meeting customer needs
• Proactively reach out to customers to provide updates and build lasting relationships
• Adhere to company Standard Operating Procedures

Essential Skills:

• Passion for delivering world-class customer service
• Excellent communication skills, both verbal and written
• Positive and enthusiastic attitude
• Strong IT skills, particularly in Excel and Word
• Experience with CRM systems is beneficial
• Ability to handle complaints with grace and professionalism
• Self-motivated and able to work independently or as part of a team

How to apply:
If you are interested in this exciting opportunity, please apply today and reach out to Adecco Aylesbury on (phone number removed)!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.