Customer Care Advisor

Job Title: Customer Care Advisor Location: Office Based Banbury Company: Contact Web Salary: Dependent on Experience Hours: Full Time - Monday to Sunday on a rota basis. About Contact Web Contact Web is a growing, dynamic contact centre outsourcing business delivering high-quality customer experiences for a range of premium brands. As we continue to expand, we are launching an exciting new partnership within the premium skincare sector and are looking for a bilingual Customer Care Advisor to support this campaign. This is a fantastic opportunity to join a fast-paced environment and play a key role in supporting an internationally recognised beauty brand at an exciting stage of growth. Role Overview As a Customer Care Advisor, you will be responsible for delivering exceptional support to customers. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence. This role requires strong communication skills, and a genuine interest in skincare and beauty. Key Responsibilities Respond to customer enquiries via phone, email and live chat Provide product guidance and usage support with confidence and accuracy Handle order processing, returns and delivery queries Resolve complaints efficiently and empathetically Maintain accurate customer records within CRM systems Meet and exceed service level agreements and quality standards Support campaign growth by identifying customer needs and opportunities ..... full job details .....