Customer Care Advisor

As part of an exciting company development plan, a brand-new role has now been created for a Customer Care Advisor to join the team of a global premium FMCG brand. Along with a salary up to £30,000 per annum, you will receive a range of benefits including:

- Employee discount
- Free parking
- Health and wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

What you’ll be doing as Customer Care Advisor: 

- Supporting the entire consumer journey (phone, e-commerce, email) directly supporting sales and indirectly working to strengthen relationship with the B2B and B2C consumers
- Quickly and accurately processing domestic customer orders, including ensuring pricing, delivery and product orders are all spot on first time
- Resolving delivery issues such as delays and stock shortage
- Managing back orders and frequently liaising with the third-party logistics operator for stock or delivery issues
- Communicating courteously with both B2B and B2C consumers by telephone and email, keeping an eye open for up-selling opportunities – staying up to date with product knowledge and promotions.

What we’re looking for in a Customer Care Advisor:
This role will suit someone with experience in customer care within a retailer, food/drink, FMCG, e-commerce or similar environment, with exposure to purchase order or inventory management being really useful.

- A background in FMCG, food, drink, e-commerce, retailer or online retailers
- Must have previous customer service experience and be fluent in English
- Excellent IT skills with proficiency in Microsoft Suite (Word, Excel, PowerPoint) to intermediate level
- Experience with purchase order/inventory management/installation/servicing or working with other partners such as logistics companies are all really useful!
- A keen eye for detail and the ability to follow up enquiries both internally and externally

To apply for this role as Customer Care Advisor, please click apply online and upload an updated copy of your CV.

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