Customer Care Advisor

Customer Care AdvisorWe are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client''s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.Key Responsibilities: Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc )Process and manage the full order cycle using the ERP system, to include: Understanding and communicating stock availabilityPlacing the order to meet customers expected delivery datesMonitoring order statusLiaising with couriers to obtain delivery statusCommunicating any issues/delays to our customersFollowing up on any queries/ investigation and resolutionsKeep track of outstanding projects and to keep customers updated at all timesComplaint managementLearn and adhere to all Company procedures and requirementsKeep up to ..... full job details .....