Customer Care Advisor

Customer Care AdvisorLocation: Roach Bank Road, Pilsworth, Bury, BL9 8RY Rate: 14.11 per hour Contract: Fixed Term Contract until 31st December 2026 Hours: 35 hours per week, Monday to Friday - See below Start Date: ASAPAdecco are recruiting on behalf of our well established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury.This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels.The RoleAs a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients professional customer base through multiple channels including:TelephoneEmailLive ChatWhatsAppYou will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach.Key ResponsibilitiesDeliver an exceptional customer experience and achieve first-contact resolution wherever possible.Manage customer enquiries across multiple communication channels.Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail.Proactively follow up with customers to ensure a positive experience.Build strong relationships with internal departments and external customers.Drive customer satisfaction and contribute towards NPS targets.Identify opportunities to improve processes ..... full job details .....