Customer Care Advisor

About The Role This role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPI''s) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer a telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There may be times when ad hoc admin duties are needed to support other parts of the team. Accountabilities: • Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures • Logging queries and complaints on the database to ensure we achieve our target of 95%+ • Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach. • Understand the role KPIs and delivering to these objectives Why AAH? AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP''s. We work collectively to make a difference. We don''t believe ..... full job details .....