Customer Care Administrator

Job Title: Temporary Customer Care Administrator
Location: Redditch, B98
Contract Type: Temporary (3–4 weeks)
Start Date: Monday, 13th October 2025
Pay Rate: £12.50 per hour
Working Hours: Monday – Friday 7:30am – 4:30pm (Flexibility available)
Overview
We are recruiting on behalf of our client for a Customer Care Administrator to support their team during a busy period. This is a temporary assignment for 3–4 weeks, based at their site in Redditch (B98).
The ideal candidate will be organised, communicative, and confident liaising with internal teams and external customers. You’ll play a key role in ensuring the smooth coordination of the customer care function.
Key Responsibilities

- Liaise internally with Contract Managers and Supervisors to ensure smooth information flow.
- Communicate externally with clients and customers, providing timely updates and support.
- Schedule the Customer Care Team, making sure resources are allocated efficiently.
- Keep weekly schedules and internal trackers up to date.
- Manage and update client portals, ensuring accurate and timely information.
- Handle inbound calls, responding professionally and resolving or directing queries as appropriate.

Key Skills and Experience Required

- Excellent communication skills – both written and verbal.
- Strong organisational skills – able to prioritise tasks and manage multiple responsibilities.
- Confident dealing with both internal teams and external customers.
- Good IT skills, including MS Office and the ability to quickly learn internal systems.
- Previous experience in a customer service, administration, or scheduling role is preferred.
- Able to hit the ground running with minimal supervision.

Additional Information

- This role is based fully on-site in Redditch (B98).
- Free on-site parking may be available (please confirm if needed).
- This is a short-term cover role and would suit someone available to start 13th October with full availability for 3–4 weeks.

How to Apply
To apply, please click "APPLY" or  send your CV to dylan.helena@pertemps.co.uk and confirm your availability to start on 13th October. Early applications are encouraged due to the short-term nature of the contract.