Customer Care Account Manager

Customer Account Manager Customer Service Account Manager Customer Account ExecutiveCaerphilly 24,500- 25,600 DOE 37 Hours per Week Monday-Friday Permanent Hybrid Working After ProbationIntroductionAcorn by Synergie is recruiting a Customer Account Manager to join a friendly team within the Caerphilly area.This is a rare permanent opportunity for a customer-focused professional with strong communication, relationship-building and problem-solving skills.As a Customer Account Manager, you will provide general and technical advice to customers via telephone and email, process customer orders, respond to enquiries and resolve complaints while maintaining a professional approach at all times.The role involves working closely with customers and internal departments to ensure orders are processed efficiently, customer deadlines are met and excellent service standards are maintained.What We OfferSalary of 24,500- 25,600, depending on experience.Permanent employment opportunity.37-hour working week.Monday to Friday working pattern.Hybrid working after probation, with two days working from home and three days office-based.Friendly team environment.Ongoing training and development.Key DutiesProvide general and technical advice to customers via telephone and email.Process customer orders, respond to enquiries and resolve customer complaints professionally.Deal with a range of customers daily, providing information, advice and support.Work collaboratively with the team to deliver an ..... full job details .....