Customer Base Manager

Customer Base Manager Location: Bath, BA2 Salary: £50,000 Hours: Full Time,Permanent Help us grow and retain a truly better broadband experience. At Truespeed, we re building the future of broadband across the South West with our rapidly growing full-fibre network. We re already connecting over 40,000 customers across more than 180,000 homes, and we re continuing to expand bringing faster, more reliable broadband to communities across the region. We re proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. We re looking for a Customer Base Manager to help us improve retention, increase customer value and deliver smarter, more effective customer communications throughout the lifecycle. This is a hands-on CRM and customer marketing role where you ll take ownership of campaigns from early customer engagement through to renewal and retention. You ll combine data, insight and creativity to improve performance and help Truespeed continue to compete as a challenger brand. What you''ll be doing: Build, manage and optimise CRM campaigns using HubSpot (or a similar platform) Create automated and triggered customer journeys, including renewals, end-of-contract communications, upsell/cross-sell activity and engagement campaigns Write clear, engaging customer communications and improve performance through testing and optimisation Monitor campaign ..... full job details .....