Customer Appointment Agent

Customer Appointment Agent required to join our established client on a temp to perm basis asap. Hourly rate is 12.71, yearly salary of 26,436. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.Duties:Contact customers to arrange appointments across Essex and SuffolkManage inbound and outbound customer calls, providing a professional and friendly serviceOperate and manage our customer appointment booking systemProvide customers with clear information before and after their appointmentsCoordinate appointments and access visits with planning and operational teamResolve customer queries, access issues and appointment changes efficientlyHandle customer concerns and escalations with empathy and professionalismMaintain accurate customer records using CRM and operational systemsSupport customer engagement campaigns and communication initiativesContribute to achieving customer service and performance targetsBenefits: 26,436 per annumPensionParkingExperience required:A car driver is essential due to the office locationPrevious experience in a customer-facing or customer service roleExperience in utilities, housing or metering experience is advantageousExcellent telephone manner and communication skillsStrong organisational and time management skillsAbility ..... full job details .....