https://jobs.co.uk/job/customer-appointment-agent-focus-resourcing--6bf20dd1-bf67-473a-ba17-c71b3a2e5f64 RSS feed for Customer Appointment Agent at Focus Resourcing. en-gb Thu, 09 Jul 2026 04:33:52 GMT https://jobs.co.uk/job/customer-appointment-agent-focus-resourcing--6bf20dd1-bf67-473a-ba17-c71b3a2e5f64 https://jobs.co.uk/job/customer-appointment-agent-focus-resourcing--6bf20dd1-bf67-473a-ba17-c71b3a2e5f64 Tue, 07 Jul 2026 23:00:00 GMT Location: Brentwood | Salary: £26436 - £27436/annum | Type: Temporary | Customer Appointment Agent required to join our established client on a temp to perm basis asap. Hourly rate is -12.71, yearly salary of -26,436. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm. Duties: Contact customers to arrange appointments across Essex and Suffolk Manage inbound and outbound customer calls, providing a professional and friendly service Operate and manage our customer appointment booking system Provide customers with clear information before and after their appointments Coordinate appointments and access visits with planning and operational team Resolve customer queries, access issues and appointment changes efficiently Handle customer concerns and escalations with empathy and professionalism Maintain accurate customer records using CRM and operational systems Support customer engagement campaigns and communication initiatives Contribute to achieving customer service and performance targets Benefits: ... Temporary