Customer and Technical Support ExecutiveAre you technically minded and passionate about providing exceptional customer support? Our well-known client in Hitchin is looking for a Customer and Technical Support Executive to join their growing team on a permanent basis. This is an excellent opportunity to take your career to the next level in a dynamic and supportive environment. Location: Hitchin Contract Type: Permanent Salary: £27,500 - £29,500 (Dependent on Experience) Hours: 39 hours per week The RoleAs a Customer and Technical Support Executive, you will play a pivotal role in delivering outstanding B2B and B2C customer service within a thriving Sales Department.Key Responsibilities: Respond to and develop customer enquiries, providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner. Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions. Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management. Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve processes. Process orders, invoices, queries, credits, and complaints efficiently. Maintain a comprehensive knowledge of the company s products, literature, and relevant regulations. Input and maintain accurate customer data within the CRM system. Collaborate on and independently manage the company s ..... full job details .....