Customer and Sales Operations Coordinator

TXM Recruit is recruiting on behalf of a leading engineering and manufacturing business for a Customer and Sales Operations Team Leader to join their team in Saffron Walden.This is a key role within the Sales and Customer Operations function, responsible for leading and developing the team while ensuring customers receive a professional, responsive and commercially focused service.You will take ownership of the end-to-end customer order process, ensuring orders are processed accurately and efficiently, while maintaining high standards across ERP and CRM systems. Working closely with Sales, Operations, Engineering, Production, Logistics, Finance and Quality, you will play an important role in improving processes, resolving customer issues and supporting wider commercial performance.Key ResponsibilitiesLead, manage and develop the Sales and Customer Operations team.Set clear objectives, priorities and performance standards.Manage workload, resources and team performance.Conduct regular one-to-ones, performance reviews and development discussions.Own the end-to-end customer order process, ensuring orders are entered accurately and promptly.Ensure product codes, quantities, pricing, delivery requirements and customer information are correct.Manage amendments, cancellations, credits and returns.Ensure customer issues and escalations are owned through to resolution.Maintain high standards of ERP and CRM data accuracy.Support Sales with enquiries, quotations and customer ..... full job details .....