Customer and Sales Co-ordinator

Are you experienced in sales order processing or sales administration looking for an exciting opportunity? Do you enjoy business to business customer service? We''re recruiting a permanent Customer and Sales Coordinator for our client based in Melksham.DAY TO DAY:Processing and managing customer orders received via email, phone, or webResponding accurately and efficiently to customer support queriesSupporting key account managers and field sales staff with admin, processing orders and upsellingIssuing invoices, processing / allocating credits and replacementsEscalating any complaints and liaising with Sales Office Manager Maintaining tight order over order bookUpdating information on SAGE and databaseSetting up new customer accounts for field sales reps Helping to maintain showroom, product samples library, helping check orders are sent out in a timely mannerEnsuring accuracy and timely processingYou''ll provide friendly customer support, support the road sales reps with administration tasks, chase payments with pro forma invoices, handle customer credits or replacements, and maintain up-to-date details within CRM and SageYou will also assist with setting up new customer accounts,Helping at trade shows, and supporting showroom and warehouse areasWE WOULD LOVE TO SEE:Accuracy and attention to detail Good customer service - ideally in a B2B environmentA proactive approach to customer service AND FOR YOU:On site parking25 days holiday Opportunity to be part of a progressive ..... full job details .....