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Contract

Customer and Operations Officer

Colindale
money-bag £18.00/hour Umbrella
Posted 2 days ago

Our local authority client based in North West London are urgently seeking an experienced Customer and Operations Officer.



Job Purpose
To provide outstanding customer and operational support for Community Safety and Protection
services.
To contribute to delivering the highest quality compliance, improvement and business support
function for the Assurance Directorate.

Key accountabilities

  • Provide exceptional operational support including customer communication, coordination of resources, allocation and management of cases, invoicing, processing of applications, penalty notices and fines, and monitoring service performance.
  • Routinely monitor shared mailboxes and action and respond to enquiries and requests in a timely manner.
  • Implement and review new and revised operational systems and processes.
  • Provide system administration support in relation to case and information management systems, ensuring they are fully utilised, continue to meet the requirements of services and remain compliant.
  • Maintain spreadsheets, databases and business systems, and produce management reports.
  • Support services with business continuity and health and safety requirements to ensure they remain compliant with council policies.
  • Deliver service priorities and personal objectives with optimum efficiency and effectiveness, contributing to the Assurance Group’s strategic aims.
  • Provide operational support in relation to improvement initiatives, audits, and implementation of action plans.
  • Arrange meetings and events, prepare agendas, take minutes, and maintain action logs and trackers as required.
  • Support the delivery of a consistent, proactive and effective communications approach using relevant internal and external communications channels, ensuring branding and quality standards are maintained and information on the intranet and website pages remain up-to-date, accessible and relevant.
Experience & Knowledge
  • Knowledge and experience of delivering high quality customer service, and operations and business support
  • Experience of managing a varied workload and competing priorities, responding effectively to the needs of all stakeholders
  • Proven experience of using and maintaining databases for caseload management, data collection and reporting purposes
  • Experience of working within a local authority or in a similar organisation/environment or understanding of local authorities and the context in which they operate
  • Experience of working in Community Safety and Protection services.


Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

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