Customer and Marketing Executive

Customer and Marketing ExecutiveSt Andrews Salary: 35,000Are you commercially minded, creatively driven, and passionate about delivering exceptional customer experiences? We are seeking a Customer and Marketing Executive to join our growing luxury property business in St Andrews.This is a dynamic, hands-on role within a premium, service-led property business, where you''ll play a key part in shaping both the guest experience and the commercial performance of the business. About the RoleThis is a varied position spanning customer experience, marketing, and business operations, giving you exposure across the full guest journey - from initial enquiry to post-stay engagement - while also contributing to strategic decisions through data and insight.You will work closely within a small, agile team, predominantly on-site in St Andrews, with external property visits and involvement in guest check-ins and check-outs. Key ResponsibilitiesCustomer ExperienceDeliver a seamless, high-end guest journey from enquiry through to departureManage customer enquiries with professionalism and attention to detailHandle bespoke guest requests, ensuring a personalised, luxury experienceSupport guest check-ins and check-outs where requiredMarketing and Brand DevelopmentCreate engaging video and visual content showcasing propertiesDevelop innovative, creative ideas to increase engagement while maintaining a slick, premium brand identitySupport social media and digital marketing activityEnsure all ..... full job details .....